Refunds and Returns

All sales are final with the exception of purchases that qualify for our 365 Day Sleep Trial. If you paid by Cash or Check, you will receive a refund check, from Taylor & Wells® Corporate Offices, in the mail within 1-2 weeks. If you paid by Credit Card, we will process the refund back to the card on which you made the purchase. Your refund may take an additional 3-5 business days to appear on your credit card statement. Local exchanges or refunds will incur a $149 restocking fee. Nationwide exchanges or refunds will incur a $299 restocking fee.

Free Local Delivery & Setup

*Free Local Delivery & Setup applies to every mattress purchased and delivered to Arkansas, Missouri or Texas (Excludes clearance & discounted mattresses). Some purchases may incur additional charges. Not valid on purchases prior to 2/27/18. Local exchanges or refunds will incur a $149 restocking fee. See store for complete details.

Nationwide Delivery & White Glove Delivery & Setup

  • Free Nationwide Delivery (Ground Shipping) On All Purchases
  • $99 Nationwide White Glove Delivery & Setup On Any Mattress Purchase

We do the heavy lifting so you can relax. White Glove Delivery is the most convenient way to order a mattress online. It’s typically 7 - 10 days from your purchase date until your new mattress arrives and is setup ready for a great nights sleep. Unlike UPS or FedEx we can’t provide tracking numbers with an exact delivery day. Below is the Nationwide WGD process and what to expect from our White Glove Delivery Team.

  1. We prepare your order for shipping. Most orders are prepared & shipped within 48 hours. We’ll notify you when your order ships.
  2. Your order is taken via freight carrier to our local White Glove agent nearest you. Transit time is normally 3-5 business days.
  3. Once our local White Glove agent has your order they will call the phone number you provided to schedule a delivery day/time that is convenient for you. Final mile in-home White Glove Delivery & setup typically takes 1-3 days. Enjoy your new mattress!

It’s your responsibility to provide Taylor & Wells® with a valid phone number in order for our White Glove Delivery Team to contact you regarding the scheduling of your mattress delivery & setup. Nationwide exchanges or refunds will incur a $299 restocking fee.

Online Catalog

Accessories visible in photos (pillows, bedframes, furniture etc) are not included in purchase unless specified. Accessories are available nationwide within the lower 48 via UPS, FedEx or USPS ground shipping. Nationwide mattress deliveries may incur additional charges.

Typographic Errors

Due to the nature of Internet Communication, typographic and technological errors are bound to occur. Taylor & Wells® strives to provide accurate and timely information, however cannot be held responsible for any such errors.

Taylor & Wells® extends an invitation to join us in supporting American manufacturing.

Feel fantastic about your next mattress purchase by choosing a mattress from Taylor & Wells®.
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