If a mattress protector is purchased on the same sales receipt, you have the option of receiving a ONE TIME comfort exchange on your mattress within 365 days, or a refund within 120 days of the original purchase date, restocking fee(s), adjustable bases, accessories are non-refundable. We ask that you give your body time to acclimate to the new mattress during the first 30 days before any exchange or return occurs. The mattress you wish to return or exchange must have the label(s) & law tag(s) attached and be free from damage, abuse, or stains. The following items DO NOT qualify for refund or Comfort Exchange: the Family Bed Collection, warranty replacements, damaged, abused or stained mattresses, "as-is" closeout mattresses, display models, special order items, furniture, accessories, mattress protectors, pillows, delivery fees [transportation costs] incurred, "with-purchase" promotional items, bed frames and/or adjustable bases. Promotional items' price [value] will be deducted from any refund(s). Nationwide exchanges or refunds will incur a $299 restocking fee. 365 Day Sleep Trial not valid on purchases of The Family Bed Collection.