MANUFACTURER'S LIMITED NON-PRORATED WARRANTY
Taylor & Wells® provides a limited non-prorated construction warranty, for 10 years from the date of original mattress purchase, when placed on a platform bed or other rigid surface. Purchaser should retain their bill of sale as verification of purchase. Purchaser must be able to verify purchase date, purchase price, serial number from law tag, model name and size to obtain service with this warranty. Warranty is valid for original purchaser only. If found to be structurally defective, manufacturer reserves the right to substitute materials of equal or greater value in the replacement of this product.
- Exclusions -
Warranty does not apply to ticking/cover. Warranty is valid only for original purchaser, when the mattress is purchased in new condition. Mattress must rest on appropriate frame, platform bed or other rigid surface. In Twin, Full and Queen, any of the following options meet warranty requirements: (A) Using a frame which has a rigid center support with a fifth leg that reaches the floor; (B) Using bed rails with at least 10 wooden bed slats; (C) Using a solid platform; (D) Using a bed base with three rigid steel cross supports. All King and California King sizes should be placed on a frame or bed rails that feature a rigid center rail and six legs that reach the floor to maintain the warranty. Body impressions less than 1.5" in depth are consistent with normal use of a mattress and are not covered by this warranty. Warrantor is not responsible for any incidental or consequential damages resulting from the use of warrantor's product. Warrantor reserves the right to refuse service and to void the warranty when the product upon inspection is: found to be in an unsanitary condition; has received obvious misuse; when product failure is due to causes other than defective workmanship or material. The presence of blood, urine or fecal stains automatically voids the customers warranty. Damage to fabric caused by heat sources such as ironing on the bed, curling irons, electric space heaters, open flames such as from a fireplace or candle, or by smoking in bed are not covered by this warranty. Taylor & Wells® mattresses are not guaranteed to fit a particular sheet size or depth. Dissatisfaction with the comfort level (firmness or softness) of a specific sleep set is not a valid warranty concern. Never allow children to jump on your mattress.
- Warning -
Do not attempt to turn or position any Taylor & Wells® mattress by yourself. This could cause personal injury and result in damage to your mattress. Even though Taylor & Wells® mattresses are manufactured to meet CPSC 16 CFR Section 1633 standards for flammability, do not smoke in bed or expose your mattress to open flame(s). This product is combustible.
- Limitations -
The Limited Warranty set forth herein is the only warranty for Taylor & Wells® mattresses and may not be modified by any retail store or retail store employee, or employee of Taylor & Wells®. This Limited Warranty excludes any and all express or implied warranties on Taylor & Wells® products, including warranties of merchantability or fitness for a particular use. Taylor & Wells® products are designed for household use by the general public. Commercial use of Taylor & Wells® products voids the warranty. The service terms stated in this Limited Warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Taylor & Wells® or any subsidiary, shall not be liable for incidental or consequential damages arising from the use or inability to use this product, or for breach of this or any other express or implied warranty. Taylor & Wells® does not warrant that this product is suitable for a person's specific medical condition. Taylor & Wells® makes no warranty beyond what is contained in this document. Some states do not allow limitation on how long an implied warranty lasts, so this limitation may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. This warranty provides specific legal protections for Taylor & Wells®, its subsidiaries and our authorized retailers. This Limited Warranty gives the purchaser specific legal rights. You may also have specific legal rights which vary from state to state. Taylor & Wells® does not allow or authorize any person to create for it any other obligation or liability in connection with this warranty.
REPLACEMENT
A determination by Taylor & Wells® that a warranty problem exists does not automatically guarantee that you, the consumer, will receive a brand new mattress. You the consumer must pay any associated shipping costs prior to the replacement of a mattress that exhibits a manufacturer's defect covered by this warranty.
PROPER FOUNDATION REQUIRED
Taylor & Wells® mattresses are specifically engineered to be used in combination with a NEW foundation, or on a platform bed, or other rigid surface, or a powered adjustable bed base. Your warranty is void if you use Taylor & Wells® mattresses with any previously used foundation.
LINK TO MATTRESS WARRANTY FORM CAN BE FOUND HERE:
https://taylorandwells.com/wp-content/uploads/2024/10/TandW_Warranty_Form.pdf
